Shipping policy
QALM — SHIPPING POLICY
DRAFT: Confirm the processing and delivery estimates below before publishing.
Where we ship
Available shipping destinations and delivery options are shown at checkout. If no shipping option appears for your address, contact shopoc26@gmail.com before placing an order.
Order processing
Processing includes preparing your clothing for dispatch and any production required for your order. Processing time is separate from the carrier’s transit time.
Estimated processing time: [10 to 20] business days.
If we become aware of a significant delay, we will contact you using the details provided with your order.
Delivery estimates
Total estimated delivery time includes both processing and transit. Business days exclude weekends and relevant public holidays. Carrier disruption, customs clearance and peak shopping periods can affect estimates. These estimates do not limit any delivery, cancellation or refund rights required by law.
Shipping charges
Available delivery methods and their shipping charges are shown at checkout before you pay. Where a free-shipping offer applies, its eligibility conditions and any minimum purchase amount will be shown with the offer.
Order tracking
When tracking is available, we will share the tracking details once your parcel is dispatched. Tracking may not update until the carrier scans the parcel. Contact us with your order number if you need help locating your shipping confirmation or understanding a tracking update.
Multiple parcels
Items from the same order may arrive separately. If your order is split into multiple parcels, review the shipping confirmations to check which items are included in each shipment. Contact us if an item appears to be missing.
Delivery address and changes
Check your name, street address, apartment or unit number, postal code and contact details before completing checkout. Email shopoc26@gmail.com as soon as possible if a correction is needed. We will try to help, but an address change may not be possible once the order has been processed or dispatched.
If a parcel is returned because the address is incomplete, incorrect or delivery is unsuccessful, contact us to arrange the next step. Any proposed redelivery charge will be explained before you agree to it, subject to applicable consumer rights.
International orders and customs
International shipments may be subject to customs clearance, import duties, taxes or carrier handling charges. Any such amounts collected by QALM will be identified at checkout. Charges not collected at checkout may be requested by the destination’s customs authority or carrier where applicable. Contact us before ordering if you need clarification about import charges for your destination.
Delayed, missing or damaged parcels
If your order has passed its estimated delivery window, tracking appears incorrect, or the parcel arrives damaged, email shopoc26@gmail.com with your order number and a description of the issue. Include photos of damage and packaging where possible, and keep the packaging while we investigate.
If tracking says delivered but you cannot find the parcel, check the delivery location and with other members of your household or building reception, then contact us. We will investigate with the carrier and help resolve the issue. A delivered scan does not automatically settle a delivery dispute or remove your statutory rights.
Returns and refunds
For return eligibility and instructions, see our Return & Refund Policy at https://qalm.online/policies/refund-policy. Contact us before sending a return; the sender address on your parcel may not be the correct return address.
Contact
Email: shopoc26@gmail.com
Website: https://qalm.online